With nearly 30 years experience in the water treatment and domestic appliance industry, JM Softeners are well placed to offer products, installation and advice relating to water softeners and drinking water systems. We pride ourselves on our high level of customer care. We offer a complete service including intial advice and information, a free no obligation site survey to dicuss suitable equipment and the installation, followed by full after sales support. JM Softeners are based in Pangbourne, Berkshire. We are the authrorised suppliers of EcoWater and Kinetico water softeners. Over the last three decades we have satisfied thousands of customers, installing water softeners in Reading, Newbury, Winnersh, Wokingham, Woodley, Caversham, Basingstoke, Bracknell, Maidenhead, Burnham, Slough, Newbury, Henley and many other surrounding areas.

"from day one, we look after the product for its lifetime, making sure that we keep in contact with our customers throughout that time"

John Muirhead, Company Director
JM Softeners Pangbourne, Berkshire

Meet Our Team

John Muirhead Company Director JM Softeners

John Muirhead Company Director

John founded the company in 1986 having come from a service background and has a wealth of experience in the water treatment business. John is involved in all aspects of the business, including site surveys, servicing units and even the odd salt delivery. John enjoys meeting with old and new customers.

Gill Muirhead Company Secretary JM Softeners

Gill Muirhead Admin, Company Secretary and Director

In Gill's own words 'Jack of all trades'. Gill deals with nearly every aspect of the day to day running of the business including answersing telephone and online enquiries, advising customers that come into our showroom, and managing the accounts.

Simon Powell Plumber

Simon Powell Installations Contractor

Simon has installed water softeners for JM Softeners for over 20 years. Simon is a very experienced and knowledgeable plumber, enabling him to install water softeners in virtually every household. He is a very highly regarded member of our team and has an excellent rapport with our customers.

Nick Plumber

Nick Installations Contractor

Nick joined us in January 2017, bringing his wealth of plumbing experience. Nick has worked in the plumbing and heating trade, and has been installing water softeners for over 25 years. Nick is already a valued member of the team, and we have recieved lots of positive feedback from our customers.

JM Softeners Reviews

Love it so much we recommend it to friends

10 years ago we went in search of a water softening system. Having researched it long and hard decided that JM Softeners had the system we required. We had great service at that time. When we recently moved house we needed a water softener. We did not hesitate to as them to come and install a new system. Once again we were impressed with the product and the service received. Would highly recommend JM Softeners

Excellent advice and service.

No hesitation in giving JM Softeners a 5 star-review. Excellent advice and service. Our Kinetico Aqua Blu was fitted as a replacement for our old B&Q softener which lasted 10 years. It is already proving to be more economical to run in terms of salt useage.

first class service

great service everything explained in great detail

excellent service, highly recommended

Our previous Waterside water softener broke down three times, so we asked JM Softeners for advice on what to replace it with. They gave good advice on the options available from them, including the pros and cons of each. We decided on an Ecowater softener and it was supplied and fitted with no fuss. Very happy with the new softener and it uses far less salt than the Waterside did. Initially quite expensive, but hopefully worth it in the long run. Highly recommended.

Very professional and friendly

Gave great advice. Everybody I dealt with was first class. The installation engineer (Simon) was excellent and carried out a very neat and tidy installation as well as providing helpful advice. Really glad I got my softener from JM Softeners. Will recommend them to my friends & family. Product: Does just what it says in the brochure. Very neat and not too large at all. Fits well under sink in a single width cupboard with plenty of space to spare. Great. The difference soft water makes is amazing. Why did I not get one before!

Absolutely first rate service and advice

John's explained all I wanted to know when he visited. So I ordered my Kinetico from him, together with a connection kit which he recommended. He left clear instructions for my kitchen installers. Then, when it was installed, he came back and commissioned it, calibrating it for the water hardness in our area. Absolutely faultless and professional service.

Recently replaced ancient water softener

Recently replaced ancient water softener with a Kinetico 2020c. Very impressed with the prompt and professional approach taken by J M Softeners. From initial diagnosis to installation only took a few days and we have full confidence in their back up service. Have recommended company to family members.

Great Product

Recently bought a new kinetico water softener from JM Softeners. The experience was amazing from the sales pitch to the final installation also. Was a real pleasure to deal with a human being and not other robot salesmen who just want your money. Job well done...keep up the great work and service. Will definitely recommend JMS to friends.

Excellent advice and service

Very pleased with our new water softener. The company was knowledgeable, friendly and professional. Once we'd decided on a model (Kinetico) we didn't have to wait long for installation. Would definitely recommend them to others.

water softener

Very efficient and prompt service. Helpful and explained costings clearly giving options to suit my budget. I have been using this company for many years and would not hesitate to recommend their service. It is very refreshing to have something done in the house with no problems at all!

To read these and many more independent reviews about JM Softeners visit Review Centre.