Frequently Asked Questions about Water Softeners: Some Answers
How does it work?
EcoWater softeners extract the minerals that are the cause of hard water. The average EcoWater home extracts 70 kilos of scale-forming elements (rock) each year. The minerals are then washed away using a salt solution. Salt (sodium chloride) is not added to the water you use.
Should I leave my drinking water unsoftened?
It is usual, where practical, to leave one tap unsoftened. As part of your site survey we can advise on options for your drinking water.
How much will it cost to buy or rent?
As each household's needs and installation requirements vary, we offer a free no-obligation site survey to advise on a water softener.
Will I save money in the long term?
Yes, after as little as one week you will notice a minimum of 50% decrease in the amounts of detergents and soap powders that you are using. As softened water removes existing scale from the hot water cylinder and boiler you will benefit from a reduction in water heating bills, and appliances such as your washing machine will last longer.
What running costs and maintenance requirements are there?
You will need to top up the salt levels when the systems indicates the need for this. The typical cost for a family of 4 is approximately 16p per day. EcoWater softeners use low-cost tablet salt which is readily available, or we can deliver directly to your home. In the unlikely event of any problems occurring, we can carry out remote diagnostics and record machine performance data.
How do I know when my water softener needs maintenance?
EcoWater softeners have an electronic display to show when to top up salt - just like your dishwasher. If access is restricted, a remote monitor is available.
How can I find space to put it?
Depending on which model you choose, the units are designed to fit into standard kitchen and utility room units, under a kitchen worktop, or could be installed in a garage or other suitable locations. For installation outside, a weatherproof cabinet can be used.
How is the water softener installed?
The rising main is intercepted and diverted to pass through the water softener, supplying soft water to the majority of the house, usually with the exception of a drinking water supply and outside tap. The water softener is installed using flexible hoses, so, like your other appliances, it can be relocated to a new property if you move.
What differences will I notice?
Several - firstly, you should notice that you need to use less soap, shampoo and detergent in order to feel clean. Laundry will feel softer and sinks and baths will be easier to clean. Your showers will run better and you won't need to descale appliances as often.
Will soft water improve my skin condition?
Yes, your skin and hair will feel softer. Many eczema sufferers notice an improvement in their condition and a reduction in itching and dryness. This is thought to be due to the removal of the elements that cause scum to form with soap, resulting in a lather which is kinder to skin.
How can I find out more about hard water?
The Drinking Water Inspectorate has independent information about hard water areas, how hard water is formed, and advice about water softeners. Contact us and we will be happy to discuss the issues with you.